Cancellation and Refund Policy

1. How plans are paid for

• Paid plans are billed in advance, monthly or yearly, at the prices on our pricing page at the time you pay.
• Prices in Indian rupees do not include GST, which is added at checkout. Payments are processed by our payment partner; we never see or store your card details.
• Plans do not renew automatically. Before your period ends we email reminders, and you renew by paying for the next period. If you don't renew, nothing more is charged.
• The free trial needs no card and is never charged.

2. Cancelling a plan

• The workspace owner can cancel at any time from Settings, under Billing.
• Your plan stays active until the end of the period you have paid for. You can undo the cancellation until then.
• When the period ends, your workspace becomes read-only and your engagements stop accepting new participation; people who already took part can still see their progress and rewards. Your data is kept, and paying for a plan again restores everything.
• Moving to a lower plan takes effect at your next renewal. Moving to a higher plan takes effect straight away, and the unused value of what you have already paid counts toward it.

3. Refunds

Your first payment: 7-day refund

If Bricqs isn't right for you, ask for a refund within 7 days of your first payment for a plan and we will refund it in full. This applies once per workspace, to its first plan purchase. Once refunded, the plan ends.

Payments made in error

If you were charged twice, or we took a payment but could not apply it to your plan, we refund that payment in full. Most of these are refunded automatically; if not, tell us and we will.

Everything else

Renewals, upgrades and later periods are not refundable, including periods you did not use in full. Cancelling stops any further payments.

4. How to ask for a refund

• Email hello@bricqs.co or send us a message with your workspace name, the email you pay with and the payment date.
• Approved refunds are sent back to the original payment method within 5 to 7 working days; your bank may take a few more days to show it.
• A refund of a plan payment includes the GST you paid on it.

5. Rewards you give participants

Prizes, coupons and other rewards you offer in your engagements are yours to fund and fulfil. They are not part of your Bricqs plan and are not refunded by us.

6. Contact